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SOLRUS FAQ

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What should I do if I decide to go ahead with SolRus?

To activate your case and begin processing, usually a 10% deposit is required. The deposit amount will appear at the booking form for your information.

I’ve ordered my solar system, what’s next?

 Step 1  DepositPay your deposit OR organise your finance 
 Step 2  Network ApplicationWe will process your application with the Network Distributor on your behalf 
 Step 3  SchedulingWe will contact you to organise an installation date
 Step 4  PaymentFinal balance is to be paid
 Step 5  Retailer NotificationWe will send all necessary information to your electricity retailer
  Step 6  Meter Upgrade/ReconfigurationYour electricity retailer will contact you directly to organise your meter upgrade/reconfiguration

What is the lead time from booking to installation?

The lead time from booking to installation depends on how long approval by the Network Distributor takes. It also depends on the demand at the time. Usually, this ranges from 1-4 weeks.

How long does an average installation take?

The time it takes to install a solar system is dependent on how big the system is and the complication of the house. Usually, a 6kW system will take between 4-6 hours to be installed start to finish.

Who is responsible for my meter upgrade/reconfiguration?

Your electricity retailer is responsible for your meter upgrade/reconfiguration. Once your final balance has been paid, we will send all necessary paperwork to your retailer. They will then contact you directly in regards to this.

What if I already have a bi-directional import/export meter?

We will still send all necessary paperwork to your retailer as your bi-directional import/export meter may still need to be reconfigured. Your retailer will then contact you directly regarding this.

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